Clay, Ian, Dee...anyone please

[jardo]

I have sent several e-mails, I have had multiple people send e-mails...i have posted in forums...what do I have to do to get a hold of ANYONE from bmo staff? I would just like to have Cape Cod League changed to a 30/day sim...is there a secret to speaking with these people that i dont know about? maybe some ritual or animal sacrifice? something? please help

[ohms_law]

This is a really bad time for things like this, unfortunately. Dee would be your only chance at the moment, for someone available to get this done, and... well, to be blunt I'm not sure if she's confident about how to do it or not. From what I understand, there's no formal function available to administrators or anything like that where they can just go in and change it. Someone needs to go into the database itself and change the league speed (The league speeds aren't really supposed to change).

With the Mogul 2008 Beta going on full boar right now, and the ship deadline looming in 7 days, you'll probably just need to wait.

[jardo]

i have had them changed before in the past no problem...and even if it were difficult...id like to talk to someone about what i can do to get this done or what will happen...i think it is ridiculous to not have one single bmo rep available...and they have to have theyre own customers speak on their behalf...

[HoustonGM]

They're working on BM2k8 right now...

[jardo]

24/7? once again i appreciate all you loyal GM's out there...but my question is not "please have all of BMO's customers give me an excuse for the employees and owners of sportsmogul on why they refuse to communicate with there customers" rather...once again...what do i need to do to get a hold of ANYONE that wprks for this company...so please stop providing them with an excuse...you shouldnt have to do it you dont work for them

[boomboom]

I can take care of it and will try to get it done within 24 hours.

What I need is a link to your league. Your league name. Your e-mail, and what the current sim is, and what you want it changed too.

Everyday 30 a day correct. (PST or EST?) 9-6pm?

e-mail me via my profile.
or

qscandv-sportsmogul at yahoo dot com

[HoustonGM]

It's a small company. And yes, they ARE working on the beta practically 24/7.

They do an amazing job communicating with their customers, but considering it's only like 3 people, they focus on one thing at a time. When they were developing Football Mogul 2k8, the Baseball Mogul forums were largely ignored.

[ohms_law]

24/7?
Pretty much... That's the way that software development goes.
*shrug*

At least bobby can apparently help you out. Me speaking out the way I do in these sorts of threads, I just do it because I know what their going through. It's similar to what commissioners sometimes go through, with work getting in the way and everything... which, ironically, is why you're asking for the speed change to begin with.
;)

[boomboom]

I can take care of it and will try to get it done within 24 hours.

What I need is a link to your league. Your league name. Your e-mail, and what the current sim is, and what you want it changed too.

Everyday 30 a day correct. (PST or EST?) 9-6pm?

e-mail me via my profile.
or

qscandv-sportsmogul at yahoo dot com

.

[dickay]

i think it is ridiculous to not have one single bmo rep available...and they have to have theyre own customers speak on their behalf...

I'll second that comment. Not really fair a few of the BBMO cronies all jump in and defend horrific customer relations....in light I'll support Jardo's claim. I don't care how much work goes into 2K8, Football Mogul...I'm sure they find time to squeeze one out and then check their email box. There is no excuse for not responding to even one email when you receive multiple from the league, no excuse.

I've said it before, and I will say it again in this thread, the fact that the makers of this game have their customers run the leagues and enhance the product by using their creativity and manipulation of the game and the makers can't even give them a thank you let alone answer an email from them is deplorable.

There, I've done it again...I've spoken negatively about BBMO staff...bring on the cronies. Sorry for the negativity, but I got a shotty day in front of me, i'm in a bad mood, and I so detest those who repeatedly defend a clear lack of respect by BBMO staff for their customer base. It is one thing to support them, it's another to bow before them as if they can do no wrong. Call a spade a spade once in while.

[ohms_law]

Nah, I understand exactly what you (and jardo) are saying. I'm fairly sure certain that Clay understands it as well, based on what I've seen him say in the past. I'm not defending the lack of customer support, nor am I actually trying to make excuses for Sports Mogul. I'm simply aware of the limits that the company, and this service in particular, are currently working under. I guess that what I said above does sound like an excuse, but from my point of view it's really more just information that I'm attempting to communicate. Since I read almost everything here, and post like crazy anyway, I try to share as much of what I know or think as possible. I could probably state things better, so that what I say sounds less like an excuse. My posting style is me though, so I'd have to work on that.

The only thing that I have to say directly in response is this. According to what Clay has stated, Mogul Online barely makes enough money to pay it's own way. If Mogul Online were actually profitable beyond simply paying for itself, I'm certain that things would be vastly different. Baseball Mogul (the CD product) makes the vast majority of the money and therefore everything here; the forum, BMO itself, everything is dependent upon it's success. That's simply a business reality that we, as BMO players, need to deal with. I can understand how that could be upsetting to people (I'd certainly much prefer that BMO were more popular), but then the other option is to simply close the service completely. I don't think that anyone who plays BMO regularly really wants that!

[dickay]

I understand what you are saying about the profitability yada yada but that doesn't excuse it in my opinion. I am a consultant in a small firm myself that performs many different services, some of which barely break even but they are vital as they expand our reach.

What disapoints me most is the lack of respect shown. They set it up so customers have to not only run the leagues, but utilize their creativity to enhance the product and playing experience. These customers running leagues are the thing keeping BBMO afloat if their financial strains are as significant as they portray. Instead of encouraging customers to perform this 'commishionership' which in fact is marketing, they raise the prices on them (silver use to buy a commishionership, now it's gold), refuse to respond to simple requests with a yes or no answer, and most importantly never even a thank you. Has anyone ever seen a thank you? It's no wonder this product doesn't make money, if I ever treated customers that way I'd be looking for a new job and my customers do nothing to enhance my product!!

It's very simple.......they have to do nothing more to market this game than they do now. All they have to do is encourage some of their more seasoned and respected customers to take commishionership. This may be by allowing access with a silver account, giving them a free month, a thank you, and a special email box that will be answered. These new 'commishioners' will alone enhance the product, provide more options for players, and in effect market the product. The better quality, the more people talk about it. I don't understand why that concept hasn't been realized, and why these customers who go the extra mile are crapped on.

And for the record....i'm now in a worse mood as my client this morning forgot to tell his employees I was coming for training so they had to cancel after my arrival. After getting me up at the crack of dawn on short sleep due to a fussy baby, I still shook his hand, thanked him anyway and rescheduled. I can't even bill for my travel time as this customer is fairly close to our office and we waived it.

[scooter12321]

I hate all the talk about profit margins as an excuse for the worst customer service I have ever received in my entire life. I am a business owner whose goal is to have the best customer service. I rely on referrals to build my practice. I have referred 10 friends to mogul over the past 6 years and none of them remain. I haven't referred anyone in 3 years because nothing has changed. I would love 10 minutes to chat with Clay about how I think he can double his revenue this year without much of an investment in capital.

[boomboom]

I still haven't recieved an E-mail.

I can't help you jardo if you don't send me an e-mail with the things i asked.

[boomboom]

I can take care of it and will try to get it done within 24 hours.

What I need is a link to your league. Your league name. Your e-mail, and what the current sim is, and what you want it changed too.

Everyday 30 a day correct. (PST or EST?) 9-6pm?

e-mail me via my profile.
or

qscandv-sportsmogul at yahoo dot com

.

[boomboom]

i think it is ridiculous to not have one single bmo rep available...and they have to have theyre own customers speak on their behalf...

I am a moderator, I can take care of stuff. Does it matter if I get paid, no. I still will do the best I can with the time I have. If a user post, and I respond, but never get an e-mail to fix his league from 60 a day to 30. Then never checks back with this post he left. Then how can I better assist Clay? Clay can't work 100 hours a week. not much people can, but a moderator screens the forum boards for Clay, and if something is outstanding. Clay will respond to a moderator e-mail much faster then a user e-mail. Do you know how much spam he gets, or how many e-mails he gets about suggestions. It is countless. (He told me once he got 500 spam e-mails a day, and about 50 suggestion e-mails barried in those 550.) he then changed his e-mail to cjd user name. instead of Clay at sportsmogul dot com.

I am a moderator here to help. As well as Ohms. I am not here to make excuses, but if you contact a moderator. You will get results much faster.

[daves]

Everyday 30 a day correct. (PST or EST?) 9-6pm?

e-mail me via my profile.
or

qscandv-sportsmogul at yahoo dot com


I think he prefers 12-9 or PST. Funny, I joined the league partly because I wanted a daily 20?:( It seems to be a dying setup.

Oh well. *shrug*

[jardo]

I am a moderator, I can take care of stuff. Does it matter if I get paid, no. I still will do the best I can with the time I have. If a user post, and I respond, but never get an e-mail to fix his league from 60 a day to 30. Then never checks back with this post he left. Then how can I better assist Clay? Clay can't work 100 hours a week. not much people can, but a moderator screens the forum boards for Clay, and if something is outstanding. Clay will respond to a moderator e-mail much faster then a user e-mail. Do you know how much spam he gets, or how many e-mails he gets about suggestions. It is countless. (He told me once he got 500 spam e-mails a day, and about 50 suggestion e-mails barried in those 550.) he then changed his e-mail to cjd user name. instead of Clay at sportsmogul dot com.

I am a moderator here to help. As well as Ohms. I am not here to make excuses, but if you contact a moderator. You will get results much faster.

my laptop broke...this is the first time i was able to log back on to check the status...i appreciate you doing this for me...heres your info...but i would like to add that ohms said only clay could do it...not even a mod...

cape cod league
http://bmo.sportsmogul.com/leagues.pl?viewleague=2393
currently 20/day needs to be 30/day hourly


ALSO

the excuse that BMO doesnt make money frustrates me...the reason it doesnt make money is because of reasons like this...ZERO customer service...a good example of this was ford motor company in the 1980's...they were only about the bottom line could care less about customers and thought that total recognition of their one "cash cow" was the only way to make money...they recalled more cars than they sold in one year...then they realized that customer service and total quality management suddenly improved their one cash cow AND grew the part of their company that wasnt as successful...maybe BMO should not try and reinvent the wheel and learn from companies that have been there before and start showing respect and concern for ALL customers...just a thought...but the reason BMO barely breaks even is because the only people still playing it are people that have been here for a long time...this isnt saying much but i think there a few of us who could take this company and make it way more profitable than it is...but then again it isnt my company...im jsut a customer ;)

[dickay]

i don't know if emulating Ford Motor Company is the direction BBMO wants to take lol.

[jardo]

sure it is...they saw a problem fixed it...and now ford is able to keep up with its foreign competition...BMO has a problem yet they use the excuse "were working too much" instead of fixing it...the ford thing was just an analogy...

[HoustonGM]

To be fair, Ford is a huge corporation, while SportsMogul is a three or four person small business...

[Kotoll]

To be fair, Ford is a huge corporation, while SportsMogul is a three or four person small business...


I'd pay an extra dollar for someone to do this job though

[boomboom]

please e-mail me it.

[daves]

I'd pay an extra dollar for someone to do this job though

I'd pay two to keep it where it is. :) I love daily 20. Too bad nobody does a daily 30?:(

[jardo]

To be fair, Ford is a huge corporation, while SportsMogul is a three or four person small business...

my point is the recognition of a problem and fixing it...not finding an excuse for it...obviously ford is not bmo...lets get past that

[scooter12321]

my point is the recognition of a problem and fixing it...not finding an excuse for it...obviously ford is not bmo...lets get past that

Wait, before you move on I have to understand one thing. Were you trying to say that BMO is like Ford and will go bankrupt? Or it isn't like Ford because it is not a big company?

[jardo]

Wait, before you move on I have to understand one thing. Were you trying to say that BMO is like Ford and will go bankrupt? Or it isn't like Ford because it is not a big company?

wow...is it really this difficult? once again the point and main focus is there is a huge problem that EVERY customer of bmo recognizes...and not only is nothing being done about it...but the excuses are coming down from the customers...there is a problem...it needs to be fixed...period...

and ford didnt go bankrupt...;)
and yes it isnt a big company like ford...but needs to fix a problem like ford did

[ohms_law]

lol
Jardo, there messin' with you now...

oh, and:

please e-mail me it.

Bobby is still trying to help you.
(ps.: Bobby, don't even count on Clay. Dee is probably the only hope, right now)

[scooter12321]

wow...is it really this difficult? once again the point and main focus is there is a huge problem that EVERY customer of bmo recognizes...and not only is nothing being done about it...but the excuses are coming down from the customers...there is a problem...it needs to be fixed...period...

and ford didnt go bankrupt...;)
and yes it isnt a big company like ford...but needs to fix a problem like ford did

So what does that have to do with Ford?:p Can you explain it again please?

[jardo]

i thought he said i had to post it...ill email it to him right now...hopefully thisll get it done...

and scooter...shut up :)

[daves]

So what does that have to do with Ford?:p Can you explain it again please?


I think their referring to the Betty Ford Clinic?

[shepster]

Well remove the resister from my Mercury so I can use all the horses

[shepster]

As far as Customers go as working in a variety of buisness
Building it a 747 to carry the groceries out for the Lady gues who wrights the check?

[shepster]

as you can guess buy my spelling I better not write it

[jardo]

As far as Customers go as working in a variety of buisness
Building it a 747 to carry the groceries out for the Lady gues who wrights the check?

this makes no sense...and if youre supporting customers doing employee jobs...remind me to never get your advice about anything business

[shepster]

it was ment to say employee doing job to customers satisfaction e nevermind

[jardo]

lol...oh haha

[boomboom]

ok jardo, I got your e-mail.

I don't mean to be rude but I will be. Next time, read my post. All you said, change cap cod leauge to 30 a day. I asked for..



I can take care of it and will try to get it done within 24 hours.

What I need is a link to your league. Your league name. Your e-mail, and what the current sim is, and what you want it changed too.

Everyday 30 a day correct. (PST or EST?) 9-6pm?

e-mail me via my profile.
or

qscandv-sportsmogul at yahoo dot com


Since you were not able to follow my directions. But to focused on the customer service...how can I help you? I am the customer service and so is Ohms for BMO.

I am locking this thread, cause it is useless. Please don't complain about customer service when it took 3 days for you to e-mail me the email, and you didn't give me everything I asked for. (I understand you didn't have your computer for part of the time)....just don't complain.

*shrug*

[boomboom]

Cape Cod League has been changed to 30 a day. I am reopening this thread.

it took around 3 hours to get it switched from the time I checked my e-mail :)

[jardo]

ok jardo, I got your e-mail.

I don't mean to be rude but I will be. Next time, read my post. All you said, change cap cod leauge to 30 a day. I asked for..



Since you were not able to follow my directions. But to focused on the customer service...how can I help you? I am the customer service and so is Ohms for BMO.

I am locking this thread, cause it is useless. Please don't complain about customer service when it took 3 days for you to e-mail me the email, and you didn't give me everything I asked for. (I understand you didn't have your computer for part of the time)....just don't complain.

*shrug*

i appreciate you changing it...but first you told me to post it in the forum so i did...then you told me to email it you...so i did...the reason it took 3 days was not my fault and this problem is in no way my fault...once again thanks for getting that changed im greatful you did it and im glad this was finally resolved a week later...

my problem is not with you boom boom...

[daves]

Cape Cod League has been changed to 30 a day. I am reopening this thread.

it took around 3 hours to get it switched from the time I checked my e-mail :)

*shrug* Can you change it back? I really like the daily 20 since I can't get on BBMO during the day?

Thanks for putting up with us Boomboom.:)

[shepster]

is everyone happy for what we wish for :)

[shepster]

this makes no sense...and if youre supporting customers doing employee jobs...remind me to never get your advice about anything business

I'm asking Who writes the check.that would be the customer cause the boss done spent all he had:)

[jardo]

oh haha...and actually there was one problem with the switch...the league was originally pacific time now its eastern...this wouldnt be an issue but a few of my GM's have told me if it stays at eastern theyll have to leave the league due to it simming while theyre at work...so if we could get that last thing changed...thx

[boomboom]

If you gave me the correct information in the first place, We would need to do this...not sure how long this will take.

[dickay]

If you gave me the correct information in the first place, We would need to do this...not sure how long this will take.

Wow, very friendly 'customer service' here. Whatever happened to service with a smile. :D

[jardo]

If you gave me the correct information in the first place, We would need to do this...not sure how long this will take.

boom boom...chill out man...once again we appreciate you doing this and our beef is not with you...i didnt know it mattered until i got word from my GM's who were gonna leave...my thoughts now are...as a paying customer i cant ask for things to be changed for two reasons...a) it wont get done until a week after our inquiry and b) when it finally gets done we get yelled at, told its our fault, and then when we point out something we get blamed again...

I appreciate all you do boom boom...youre a great GM, a great commish, and a great mod...no need to get upset for something that you dont need to get upset for...this is bmo staffs problem...not yours

[boomboom]

Anyway, it has been changed to Pacific Time Zone.

In the future. The moderation team is unpaid Sports Mogul Staff, if you need anything on the BMO side, please get ahold of me or another moderator. If you need anything, Please contact a BM Moderator.

[kellys11]

I've noticed that computer companies have probably the worst customer service I have ever seen . . . although I'm an accountant and computer guys are pretty much the only ones I can truely pick on.

[jardo]

I've noticed that computer companies have probably the worst customer service I have ever seen . . . although I'm an accountant and computer guys are pretty much the only ones I can truely pick on.

ugh...accounting...i suck at that stuff

[jdiggin]

I've noticed that computer companies have probably the worst customer service I have ever seen . . . although I'm an accountant and computer guys are pretty much the only ones I can truely pick on.

Accountants picking on computer guys....make a good movie!! :rolleyes:

[jdiggin]

Accountants picking on computer guys....make a good movie!! :rolleyes:

Or nowadays it'd probably be a reality show!! :eek:

[jdiggin]

Or nowadays it'd probably be a reality show!! :eek:

I hate reality shows!! :mad:

[jdiggin]

I hate reality shows!! :mad:

I think that this may be the first time(s) that I've ever quoted myself!!