Hey

[John]

I had my account set to expire at September Second but for some reason it expired today. What's going on?

[takaplan]

James is out of the office today, but I'll let him know about this and we'll get it straightened out.

[John]

Ok thank you Tom.

[James Grove]

John -

What is your username?

How did you close your account? Did you change your subscription level, or did you hit the Delete Account button?

-James

[John]

My username is jestpy.

I switched my account to "None" ensuring that from Augus second to sept second would be the last month i paid. It then said my account was hit to expire September Second. I was paying for that last month. Then my account all of a sudden shutdown August sixth. It tells me that my account is now a free account all of a sudden. Maybe I'm mistaken about paying for this last month but the system certainly made it seem like I was.

It said "Account set to expire September Second" :confused:

So answering your question i switched my subscription level.

[takaplan]

Ok...I'll let Clay know. James is out of the office for the next few days.

[Clay Dreslough]

I'm not entirely familiar with the billing system, but I have re-enabled your account at the Silver level and sent a message to James to resolve any related billing issues when he returns next week.

Best,

Clay

[John]

Thank you very much Clay. :D

By the way the check's in the mail.

[John]

When you restored my account you charged me an extra couple of dollars. I'm assuming that I will not pay this considering I got no extra time (Sept 7 instead of 2 but i stopped playing two days ago anyhow) for fixing that bug that is really pissing me off trying to explain this to my parents. You'll see a check of 44.47 (Which I owed before the bug) not the 51.93 that i got charged somehow. Thanks for the understanding.

P.S James was supposed to fix the billing problems right...